Skip to main content

Terms & Conditions

 

Terms & Conditions

Simpatico, Italy’s Finest, LLC

Effective Date: April 10, 2026

Welcome to Simpatico, Italy’s Finest (“Simpatico,” “we,” “our,” or “us”). By accessing or using our website, making a purchase, or engaging with our services, you agree to the following Terms & Conditions and Privacy Policy. Please read them carefully.

1. General Use

By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian. You agree to use this site for lawful purposes only and in a manner consistent with all applicable laws and regulations.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site constitutes acceptance of any changes.

2. Products and Availability

Simpatico offers a curated selection of Italian foods, wines, spirits, and artisan goods. Many items are imported, limited, or seasonal in nature.

  • Product availability is subject to change without notice
  • We reserve the right to limit quantities
  • We may discontinue products at any time

We make every effort to ensure accuracy in product descriptions, pricing, and images, but we do not guarantee that all information is error-free.

3. Food Products and Allergen Disclaimer

Our food products may contain or be processed in facilities that handle common allergens, including but not limited to:

  • Nuts
  • Dairy
  • Wheat
  • Eggs
  • Soy

Customers with food allergies or sensitivities should review product details carefully and contact us with any questions prior to purchase. Simpatico is not liable for allergic reactions or sensitivities.

4. Orders and Payment

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order
  • Limit or restrict quantities
  • Correct pricing errors

Payment must be received in full prior to order fulfillment.

5. Shipping and Fulfillment

We ship most products within the United States. However:

Alcohol Sales & Restrictions

Due to Maryland state law, Simpatico cannot ship alcoholic beverages.

  • Wine and spirits may be purchased online
  • These items will be held at our retail location for in-store pickup only
  • Valid ID may be required at pickup

We are not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control.

6. Returns and Exchanges

Due to the nature of food products

  • All food sales are final
  • Non-food items may be eligible for return or exchange within [X] days, provided they are unused and in original condition

If you receive a damaged or incorrect item, please contact us promptly at [insert email/contact] so we can resolve the issue.

7. Events, Tastings, and Experiences

Simpatico offers events, tastings, and travel experiences.

  • Event registrations may be non-refundable or subject to cancellation policies
  • We reserve the right to modify or cancel events as needed
  • Participation in events is at your own risk

8. Intellectual Property

All content on this site—including text, images, branding, and design—is the property of Simpatico, Italy’s Finest, LLC and may not be used without permission.

9. Limitation of Liability

To the fullest extent permitted by law:

Simpatico shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of this website
  • Purchase or use of products
  • Participation in events
  • Our total liability shall not exceed the amount paid for the product or service in question.

10. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.

11. Contact Information

If you have any questions regarding these Terms, please contact us:

Simpatico, Italy’s Finest, LLC
104 Railroad Ave
Saint Michaels, MD 21663
📞 410-745-0345
delicious@simpaticoshop.com